Berner Door Heater - Garage Door Heating

Shipping Information

Shipping policies vary depending on the manufacturer, as we work with multiple partners. Freight is typically included to a standard commercial or industrial address. However, deliveries to non-standard locations may incur additional costs.

Standard Delivery

A typical delivery location is one that can accommodate a semi-trailer truck with a standard 53’ trailer and has the means to offload the equipment. Equipment is generally delivered to the tailgate of the truck. The carrier does not unload the equipment unless prior arrangements have been made. It is the receiver’s responsibility to remove the equipment from the truck. If alternative delivery arrangements are required, they can be coordinated at the time of order placement.

Delivery Options

• Liftgate Delivery: If you lack a dock or forklift to offload the equipment, it’s recommended to request liftgate delivery. This option ensures the carrier lowers the equipment to ground level.
• Delivery Appointments: Delivery appointments or notifications before delivery are available. These options must be requested at the time of order and may involve additional fees.
• Big City Delivery: Deliveries to downtown or congested urban areas may incur additional costs due to limited access.
• Remote Area Delivery: Deliveries to remote locations may incur additional charges to account for the added transit time.
• Residential Delivery: Deliveries to residential areas typically require a liftgate truck and may involve additional fees.
• Redelivery: If delivery is attempted but not completed, redelivery fees will apply. The carrier does not automatically reattempt delivery without authorization.

Damages and Shortages

• Visible External Damage: Document any visible damage on the freight bill or receipt and have it signed by the driver upon delivery.
• Concealed Internal Damage: Inspect the equipment immediately upon receipt. Report any concealed damage to the carrier within ten days.
• Shortages: Notify us within three days of receipt if there are any shortages.

Important: Always inspect freight upon receipt. Document any visible damage, take photos, and notify the delivery driver. You may also refuse delivery if the equipment is visibly damaged, and it will be returned to the manufacturer.