Plenum Fans

Shipping Information

Shipping policies vary depending on the manufacturer, as we work with multiple partners. Freight is typically included to a standard commercial or industrial address. However, deliveries to non-standard locations may incur additional costs.

Standard Delivery

A typical delivery location is one that can accommodate a semi-trailer truck with a standard 53’ trailer and has the means to offload the equipment. Equipment is generally delivered to the tailgate of the truck. The carrier does not unload the equipment unless prior arrangements have been made. It is the receiver’s responsibility to remove the equipment from the truck. If alternative delivery arrangements are required, they can be coordinated at the time of order placement.

Delivery Options

• Liftgate Delivery: If you lack a dock or forklift to offload the equipment, it’s recommended to request liftgate delivery. This option ensures the carrier lowers the equipment to ground level.
• Delivery Appointments: Delivery appointments or notifications before delivery are available. These options must be requested at the time of order and may involve additional fees.
• Big City Delivery: Deliveries to downtown or congested urban areas may incur additional costs due to limited access.
• Remote Area Delivery: Deliveries to remote locations may incur additional charges to account for the added transit time.
• Residential Delivery: Deliveries to residential areas typically require a liftgate truck and may involve additional fees.
• Redelivery: If delivery is attempted but not completed, redelivery fees will apply. The carrier does not automatically reattempt delivery without authorization.

Damages and Shortages

• Visible External Damage: Document any visible damage on the freight bill or receipt and have it signed by the driver upon delivery.
• Concealed Internal Damage: Inspect the equipment immediately upon receipt. Report any concealed damage to the carrier within ten days.
• Shortages: Notify us within three days of receipt if there are any shortages.

Important: Always inspect freight upon receipt. Document any visible damage, take photos, and notify the delivery driver. You may also refuse delivery if the equipment is visibly damaged, and it will be returned to the manufacturer.

Blower Fan Warranty & Return Policy

Terms of Sale

• Payment Methods: Credit Card (Visa, Mastercard, American Express, Discover) and ACH payments are accepted.
• Price Policy: All prices are subject to change without notice.
• Sales Taxes: Unless specifically stated, taxes are not included in the sale price. Any applicable local, state, or federal taxes will be added to the invoice if required and are the responsibility of the buyer.

Conditions of Sale

• Claims: Responsibility ceases upon delivery of materials in good order to the carrier. Any claims for damage, shortage, or loss in transit must be filed by the buyer against the carrier. We will assist the buyer with filing claims when possible. Claims for factory shortages must be made within 60 days of receiving the goods.
• Acceptance or Approval: Equipment purchased subject to acceptance or approval (e.g., by an architect or engineer) is not guaranteed to meet or equal specifications written for another manufacturer.
• Limitation of Remedy: Liability is limited to repair, replacement, or refund of the purchase price at the seller’s discretion. No liability is accepted for negligence, misuse, improper storage, or operation. Consequential and incidental damages are excluded.
• Claims Resolution: Disputes will be resolved by binding arbitration under the rules of the American Arbitration Association (AAA) in Skokie, Illinois, with Illinois law governing the proceedings.
• Delays: The seller is not liable for delays caused by acts of God, strikes, accidents, shortages, or other circumstances beyond their control.
• Credit: If the buyer’s credit is deemed impaired, the seller may defer shipment or cancel the order.
• Penalties: Penalty clauses are not valid unless approved in writing by an officer of WeSellFans.com.

Order Cancellation

• The buyer is responsible for reimbursing any expenses incurred by the seller if the order is canceled through no fault of the seller.
• A 50% fee applies for non-stock replacement parts.
• A 30% fee (minimum $125) applies if work is in progress or the order has been completed.
• A $150 fee applies if the order has been entered but production has not started.
• No fee applies if the order has not been entered.

Important Notes

• All claims for visible or concealed damage must be reported promptly to the carrier and documented with photos.
• Safe delivery is the carrier’s responsibility, and the buyer is responsible for filing any necessary claims.